Frequently Asked Questions

• A 50% deposit is required at the time of booking to secure your event date.
• This deposit ensures we can:
  • Purchase required materials and equipment.
  • Reserve rentals, vendors, and staffing.
  • Customize décor, signage, or any requested themed elements.
• This deposit is non-refundable if the event is canceled after the 30-day cancellation period.

• Before 30 Days: If you cancel 30 days or more before the event date, you will receive a full refund of the deposit.
• After 30 Days: If you cancel within 30 days of the event, the deposit is non-refundable due to:
  • Advanced purchases of materials, supplies, and customized items.
  • Vendor commitments that are non-refundable to us.
  • Scheduling and labor costs already allocated for your event.
• No refunds will be issued after the 30-day cancellation period.

• The remaining 50% balance must be paid in full no later than 3 days before the event.
• Late Payment Consequences:
  • A $100 late payment fee may apply if payment is not received on time.
  • If the full balance is not paid by the due date, your booking may be canceled without refund.

• Event Preparation Begins Immediately: Planning, shopping, and securing vendors start weeks in advance to ensure your event is seamless.
• Customized & Pre-Purchased Items: Many materials are custom-made, rented, or ordered specifically for your event and cannot be reused or returned.
• Vendor & Rental Commitments: We book outside services such catering, or special equipment, which may not be refundable after a certain point.
• Staffing & Scheduling: Our team and vendors are scheduled in advance, making it difficult to reallocate them for other events if a last-minute cancellation occurs.

• Final Purchases & Confirmations: Ensures everything (e.g., last-minute decorations, props, catering supplies) is fully secured.
• Avoiding Last-Minute Disruptions: Full payment ensures all vendors, materials, and staff are set for the event without delays.
• Ensures a Seamless Event Execution: Late payments can result in missing items, delayed services, or cancellations from vendors.

By submitting a deposit and confirming your booking, you acknowledge and agree to the terms outlined in this policy.

 We accept bookings with full payment due 3 days prior to the event, depending on the equipment needed and subject to availability. 

 We provide photobooth and event services for a wide range of events, including weddings, birthday parties, corporate events, school dances, graduations, baby showers, and more! No matter the occasion, we can customize our photobooth to fit your theme. 

   We recommend booking your photobooth at least 1–3 months in advance or you call us anytime to ensure if there is availability, especially during peak wedding and event seasons. However, we’re always happy to accommodate last-minute bookings if we have availability with full payment due 3 days prior to the event, depending on the equipment needed and location. 

Yes, we offer custom-designed digital and physical photo albums for an additional fee.

 Our standard 360 photobooth can fit 1–3 people. However, we also offer larger, open-air setups that can accommodate bigger groups—perfect for a larger crowd! 

  Yes! We offer a variety of backdrops, and we can even create a custom backdrop that fits your event theme. Whether you want something elegant, quirky, or classic, we’ll work with you to create the perfect look. 

   We offer flexible packages ranging from 3 hours to a full day, depending on the length of your event. Let us know your needs, and we’ll customize the package to fit your schedule. 

 You can reserve your photobooth by contacting us through our email at amie@pixpropsparty.com or giving us a call at +1 719-323-1988. We’ll discuss your event details, recommend a package, and confirm your booking with a deposit. 

Round-Trip Travel Fee

For clients beyond our standard service area, we offer a transparent, all-inclusive travel option to ensure your event runs smoothly—no surprises, just seamless service.

What’s Included
 

• Scheduling:  Dispatch, with arrival guaranteed at least 60-120 minutes before your rental start time.
   

Pricing Details

• Base Radius: First 15 miles (round-trip) included at no extra charge
   
• Rate: $1.00 per mile (round-trip) beyond the base radius
   

Example:
Client location is 40 miles one-way (80 miles round-trip)
 15 miles included → 65 billable miles

65 miles × $1.00/mile = $65 Premium Travel Fee
 

• Peace of Mind: Know exactly what you’ll pay—no hidden fees or vague “gas surcharges.”
   
• Top-Tier Service: Our team treats every trip like a red-carpet arrival, ensuring on-time setup and peak performance.
   
• Fair & Competitive: Aligns with industry standards while reflecting the value of expert, veteran-operated service.
   

 Let us handle it—so you can focus on celebrating!